Students will have access to live virtual classrooms at the for the scheduled duration.
If a session is terminated due to technical failure of the online platform, connected
academy will provide the opportunity reschedule the session.
Cancellation
Any cancelling of scheduled sessions should be notified 24 hours prior to the scheduled session time in writing. No show will incur a penalty of 100% of the fee.
Payments
Student will gain access to online platform once payment for session is processed. Students need to book the session and make the payment at least 48 hrs prior to session start time.
Students will have access to platform and learning resources for the duration of
enrolment in the class. Access to virtual classrooms will only be available at the
scheduled time.
Refunds
Connected Academy endeavors to maintain the standards and quality of teaching provided by tutors. However, Connected Academy does not control the content of the tutoring session and the quality of the sessions shall remain the full responsibility of the tutor. Connected Academy only acts as an intermediary to connect tutors with students. Refunds demanded for dissatisfactory delivery of sessions will not be considered. Connected Academy has the authority to decide on refunds based on each case and such decision shall be conclusive.
Code of Conduct and Behavior
Students are expected to conduct themselves in a respectful manner during online learning and not use any disrespectable language in their ommunication. Student should keep their login information confidential and only allow parent/guardian to access this information.
Monitoring
Live virtual classes will be recorded by Connected Academy for reviewing, tracking, monitoring, quality assurance and/or remuneration purposes. Recorded sessions will be available for students to access.
Notices
Students are expected to keep us informed forthwith and promptly of any change in the personal information including email address and contact information; it being understood that any notice required to be given hereunder shall be deemed sufficiently served if sent to the most recently given email address and every such notice so sent shall be deemed to have been received when delivered/in the due course of email.
Termination
Connected Academy may terminate this contract unilaterally and with immediate effect in the event the student does not adhere to or breaches any terms and conditions outlined above.
Miscellaneous
This Agreement is the final, complete and exclusive statement and expression of the agreement between you and Connected Academy and of all of the terms of this Agreement, and it cannot be varied, contradicted or supplemented by evidence of any prior or contemporaneous oral or written agreements.
No waiver by the parties hereto of any default or breach of any term, condition or covenant of this Agreement shall be deemed to be a waiver of any subsequent default or breach of the same or any other term, condition or covenant contained herein.
You recognize and agree that you have read and understood this Agreement and that you have received an adequate explanation as to the nature and scope of its contents. You acknowledge and agree that this Agreement entails important obligations and that, if necessary, you have had adequate opportunity to seek independent legal counsel before signing this Agreement.
Students acknowledge that the Connected Academy reserves the right to make changes to its website, its services and the terms and conditions that shall govern its services at any time, and agree hereby to fully accept these and any future terms and conditions as may be intimated.
For Tutors at Connected Academy
Performance
You hereby guarantee that you can provide quality online tutoring via the Connected Platform and that you are fully qualified to offer such services on the basis of your education, tutoring skills and / or work experience.
The tutors understand that Connected Academy shall not be liable for any cost directly or indirectly arising from, related to or associated with the use and upkeep of computers, the Internet, video conferencing, hardware, software, or any other means or materials related to delivery of the tutoring services in pursuance hereto.
The tutors must be fully prepared to conduct the agreed upon video conferencing tutoring sessions and dress and conduct themselves with propriety and decorum.
There should be no ambient noise, activity or other sounds or images that could distract or detract from the quality of the session.
Tutors must populate their lesson content on the online learning platform and submit for approval a minimum 24 Hours prior to the class. This includes notes, presentations, reading material, video links relevant to the lesson that will be made available for the students.
Tutors must record all lessons. Lesson recordings can be made available to students. Recordings cannot be shared to external students and must only be used for teaching on the Connected Academy Platform.
Session Duration and Timetables
Tutors are required to provide their availability 1 month prior to conducting sessions. An additional 15 minutes leeway should be included before and after the session. Access to online platform is available for the duration of the contract.
Any changes to availability schedule should be notified to connected Academy immediately. Changes may take up to 2 weeks to come in effect on our website.
Cancellation
Any cancelling of scheduled sessions should be notified 24 hours prior to the scheduled session time in writing. Any cancellations within 24 hours of the scheduled time will incur a penalty of 25% of the fee payable to you. No show will incur a penalty of 100% of the fee.
Cancellation due to technical failures will not result in any deductions for tutor and students and both tutor and student will be allowed to reschedule the session.
Costs
Tutor fees will be provided based on the fees provided in the tutor application form. Fees will be released to tutors monthly based on the lessons booked and conducted.
Connected academy will retain 25% of the fee and release 75% of the fee to the tutor. There are no restrictions on the number of log-ins or sessions conducted per month.
Payments
Connected Academy will act as the intermediary party in completing transactions. Students will be charged in advance and the amount payable will be transferred to the tutor monthly less any cancellation fees.
Any changes to availability schedule should be notified to connected Academy immediately. Changes may take up to 2 weeks to come in effect on our website.
Refunds to students
Connected Academy endeavors to maintain the standards and quality of teaching provided by tutors. However, Connected Academy does not control the content of the tutoring session and the quality of the sessions shall remain the full responsibility of the tutor. Connected Academy only acts as an intermediary to connect tutors with students. Refunds demanded for dissatisfactory delivery of sessions will not be considered. Connected Academy has the authority to decide on refunds based on each case and such decision shall be conclusive.
Code of Conduct and Behavior
Tutor warrants that all information regarding background, qualification and experience provided to Connected Academy during the selection process is true and complete. The tutor is solely responsible for planning and conducting the program and the quality of content and delivery thereof. Tutor is responsible for conducting himself/herself in accordance with the highest moral, ethical, legal and professional standards with students.
Should the tutor become privy to certain personal / proprietary information of Connected Academy or the students in the course of the tutorials, the tutor shall strictly refrain from divulging such information to any third party or using same for personal gain and/or any illegal or immoral purpose. Such information shall always be held in confidence without a limit in time.
The tutors shall not contact any student or user for any reasons outside the professional duties without prior written authorization from Connected Academy.
Exclusive Provider
You agree that this agreement is non-exclusive to the extent that you are free to work for other contractors/employers while providing services hereunder. However, you shall not:
conduct or affiliate yourself directly or indirectly with any other online eLearning providers for tutoring to current students of Connected Academy of the particular subject matter/course/ programme which are same/similar to or may be in competition with the course conducted in pursuance hereto; and
use any teaching modules given by us if any, outside of the work herein contracted.
Tutors acknowledge that the Connected Academy reserves the right to make changes to its website, its services and the terms and conditions that shall govern its services at any time, and agree hereby to fully accept these and any future terms and conditions as may be intimated.
Contract Duration
This contract will last for the duration of the course given in the course details.
Tutor understands that this is a contract service and that this agreement will not result in a full-time nor a part-time staff position nor will it constitute an employee-employer relationship with Connected Academy.
Tutor assumes the risks incident to the role of an independent contractor and as such hereby further agrees to indemnify and hold harmless, Connected Academy and/or its officers/staff or other stakeholders from any loss, liability or damage resulting from any act or omission in the capacity of his/her work as a tutor hereunder.
Tutor shall not represent himself/herself as an agent of Connected Academy at any time and/or be entitled to bind Connected Academy in any way with any third party.
Monitoring
Live virtual classes will be recorded by Connected Academy for reviewing, tracking, monitoring, quality assurance and/or remuneration purposes. Recorded sessions will be available for students to access.
Termination
Both parties are entitled to the termination of this Agreement by written notice of an email to the other party with a minimum of one month notice.
Connected Academy may terminate this contract unilaterally and with immediate effect in the event:
the tutor does not adhere to or breaches any terms and conditions outlined above;
poor average student evaluation ratings and reviews; or
poor performance in internal quality assurance reviews.
Notices
Tutors are expected to keep us informed forthwith and promptly of any change in the residential address, personal information including email address and contact information; it being understood that any notice required to be given hereunder shall be deemed sufficiently served if sent to the most recently given email address or sent by registered post/delivered to the last known address and every such notice so sent shall be deemed to have been received when delivered/in the due course of email/post.
Miscellaneous
This Agreement is the final, complete and exclusive statement and expression of the agreement between you and Connected Academy and of all of the terms of this Agreement, and it cannot be varied, contradicted or supplemented by evidence of any prior or contemporaneous oral or written agreements.
No waiver by the parties hereto of any default or breach of any term, condition or covenant of this Agreement shall be deemed to be a waiver of any subsequent default or breach of the same or any other term, condition or covenant contained herein.
You recognize and agree that you have read and understood this Agreement and that you have received an adequate explanation as to the nature and scope of its contents. You acknowledge and agree that this Agreement entails important obligations and that, if necessary, you have had adequate opportunity to seek independent legal counsel before signing this Agreement.